Returns and Refund Policy

Returns, Cancellations, and Refund Policy

At Western Hideout, customer satisfaction is our top priority. We are committed to delivering high-quality western jackets and a seamless shopping experience. However, we understand that there may be instances where returns or cancellations are necessary. This policy outlines our guidelines to ensure a smooth and transparent process.

Returns Policy

If you are not completely satisfied with your purchase, you may return the item within 7 days of receipt, provided the following conditions are met:

Eligibility for Returns

  • The item must be in new, unused, and resalable condition.

  • It must be returned in its original packaging, with all tags and accessories included.

  • Custom or made-to-order jackets are non-returnable and non-refundable.

  • Change of mind does not qualify as a valid reason for return.

Process for Returns

To initiate a return, please contact us at info@westernjacket.us  within 7 days of receiving your order.

Include the following details in your email:

  • Full Name

  • Order Number

  • Name of the Product

  • Reason for Return

Once approved, you must ship the item back within 7 days. Please ensure the product is securely packed to avoid damage during transit.

Refunds

Refunds will be issued to the original payment method after we inspect and approve the returned item.

Refund Amount

Refunds will include the purchase price minus:

  • Original shipping costs

  • Return shipping costs

  • Any applicable restocking fee (up to 20% if applicable)

Please allow 7-10 business days for the refund to reflect in your account after processing.

Non-Returnable Items

  • Used, worn, or damaged items

  • Items missing original packaging or tags

  • Custom-made or personalized jackets

  • Items explicitly marked as non-returnable

Damaged or Defective Items

We carefully inspect all products before shipment, but if your item arrives damaged or defective, please follow the steps below:

Inspection on Delivery

  • Inspect your package immediately upon delivery.

  • If the packaging appears damaged, please note it on the delivery receipt before accepting it.

Reporting Issues

Contact us within 3 days of delivery at info@westernjacket.us , and include:

  • Your order details

  • Clear photos of the damage or defect

  • A brief description of the issue

Resolution

Depending on the issue, we may:

  • Replace the item

  • Repair the item

  • Offer a full or partial refund

Please note: Replacements may take additional time if stock is limited or shipped from overseas.

Cancellation Policy

Order Cancellations

Orders may be canceled before dispatch by emailing us at info@westernjacket.us The cancellation request must come from the email used to place the order.

If the order has already been shipped, you must follow the return process after receiving the product.

Refund for Cancellations

  • Cancellations are subject to a 10% cancellation fee to cover processing and handling costs.

  • Refunds will be processed within 2–3 business days after cancellation is confirmed.

Shipping Costs

  • Customers are responsible for all return shipping costs, unless the product is damaged, defective, or incorrect.

  • We recommend using a trackable shipping method with insurance for all returns to ensure safe delivery.

Additional Notes

  • Change of Mind: We do not accept returns for change of mind. Please review product details carefully before purchasing.

  • Custom Orders: All custom-made jackets are final sale and not eligible for return or refund.

Contact Us

For any questions or to initiate a return or cancellation, please contact our Customer Support Team:

📧 Email: info@westernjacket.us

We’re here to help and ensure you have a great experience with Western Hideout.