Shipping Policy

Shipping Policy

At Western Hideout, we aim to provide a smooth, reliable, and transparent shipping experience for all of our customers. Please read the details below to understand how we handle order processing, delivery, and international shipping.


Processing Time

  • All orders are typically processed within 2–5 business days.

  • Custom or handmade jackets may require additional processing time, which will be clearly noted on the product page.

  • Orders placed on weekends or holidays will begin processing on the next business day.


Shipping Times

  • International Shipping: Estimated delivery is 10–20 business days.

  • Average delivery time to most countries is between 15–30 business days (approx. 3–6 weeks).

  • Please note: Countries like Brazil, South Africa, and remote regions may experience longer shipping times.

  • All orders are shipped from Pakistan or China via trusted international couriers and are subject to standard shipping durations.


Shipping Costs

  • Shipping costs are calculated at checkout based on your destination and selected shipping method.

  • Free shipping may be offered for orders above a certain amount, as stated on our website promotions.


Customs and Duties (International Orders)

  • International customers are responsible for any customs duties, taxes, or fees imposed by their local government.

  • Please consult your local customs office for more information on potential charges before placing your order.


Shipping Restrictions

  • Certain products may be restricted in specific countries due to local laws or regulations.

  • We advise checking your country’s import policies to avoid delivery issues.


Tracking and Customs

  • Once your order is shipped, you’ll receive a tracking number via email to monitor your package.

  • Delays may occur due to customs processing or local postal service handling, which are beyond our control.

  • If your order is delayed beyond the estimated timeframe, please contact us at info@westernjacket.us . It may still be with customs or awaiting pickup at your local post office.


Resending or Refunds

  • If your package is lost, severely delayed, or damaged in transit, we will work with you to resend the item or issue a refund, depending on the situation.

  • Please reach out to our support team to resolve any shipping issues.


Shipping Expectations

  • Delivery times can vary based on destination, courier service, and customs processing.

  • Some items may arrive sooner than expected, while others may take longer.

  • We truly appreciate your patience and understanding with international shipping timelines, as some factors are outside of our control.


Contact Us

For any questions, concerns, or assistance regarding your order or shipping status, please reach out to us:

📧 Email: info@westernjacket.us 

Thank you for choosing Western Hideout — where classic Western style meets dependable service.